Director of Fulfillment & Logistics - ideel

Company Name:
Arca24.com
Salary period: Annual
ideel offers its members online access to designer brands at up to 70 percent off retail every day. ideel's limited-time sales feature the most sought-after brands in women's apparel, shoes, beauty and accessories, plus must-haves for men and home. ideel has brought the world its inspired take on fashion, style and the best trends since 2006, and officially joined the Groupon family in January 2014.
We are currently seeking a Director of Logistics to manage the ideel warehouse in Gaffney, SC. The Director will be responsible for all aspects of the physical operations of customer fulfillment. This person will work with staff, merchants, warehouse, and parcel carriers to optimize warehouse operations and performance of our fulfillment center. They will manage warehousing operations involved with pick/pack supply procurement, as well as use and storage. They will also work closely with parcel carriers to ensure optimum service levels, and fulfillment operations in a fast paced retail e-commerce company. This manager will constantly strive to support world-class customer experiences provided by this organization.
Responsibilities:
ΓΆΒ ΒΆ Monitor, resolve, and work to eliminate operational issues that impact order fulfillment
ΓΆΒ ΒΆ Identify and resolve customer experience fulfillment risks, including warehouse issues and integration problems between the admin system(s) and the warehouse
ΓΆΒ ΒΆ Manage pick and pack operations and day-to-day relations with a fulfillment center
ΓΆΒ ΒΆ Work with Inventory Manager to manage liquidation sales and monitor storage and aging of inventory
ΓΆΒ ΒΆ Work with Accounting and Customer Service to provide insight to other departments on the status of inventory, receiving and warehousing operations
ΓΆΒ ΒΆ Work closely with Customer Service representatives to investigate customer experience issues involving order pick and pack and/or carrier delivery issues
ΓΆΒ ΒΆ Develop reporting for visibility into warehousing and fulfillment metrics and management
ΓΆΒ ΒΆ Process improvement to drive down cycle time and increase inventory/order accuracy.
Qualifications:
ΓΆΒ ΒΆ 5+ years in a professional business setting; logistics/supply chain, fulfillment/distribution. eCommerce experience preferred
ΓΆΒ ΒΆ Bachelor's degree required
ΓΆΒ ΒΆ A thorough knowledge of warehousing operations
ΓΆΒ ΒΆ Thorough understanding of transportation, supply-chain, and reverse logistics
ΓΆΒ ΒΆ Organized and detail oriented
ΓΆΒ ΒΆ Self-starter with the ability to manage and meet deadlines, including prioritization
ΓΆΒ ΒΆ Excellent problem solving skills with the ability to make decisions and take appropriate actions
ΓΆΒ ΒΆ Professionally skilled in personal presentation as well as verbal and written communication
ΓΆΒ ΒΆ Strong focus on customer service
ΓΆΒ ΒΆ Willing and able to work holidays (public and religious)
Personal Attributes:
ΓΆΒ ΒΆ Highly motivated to excel with an intrinsic drive to do better than the day before
ΓΆΒ ΒΆ Natural problem solver who faces challenges head on with poise and tact
ΓΆΒ ΒΆ Earn respect and admiration from business partners by meeting their professional needs and genuinely caring for them
ΓΆΒ ΒΆ Have a track record of developing solid personal relationships with stakeholders
ΓΆΒ ΒΆ Demonstrate respect for the value of each co-worker
ΓΆΒ ΒΆ Maintain a positive, can-do attitude
ΓΆΒ ΒΆ Fast learner
ΓΆΒ ΒΆ Are committed to quality in all aspects of your work
ΓΆΒ ΒΆ Can perform and adapt, as needed, within a fast-moving, dynamic work environment
ΓΆΒ ΒΆ Possess a sense of urgency and attention to detail
ΓΆΒ ΒΆ Ability to manage large volumes of data
ΓΆΒ ΒΆ Demonstrated ability to work productively and effectively in a team environment.

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