Customer Service Leader - Office Assistant
Gaffney, SC Gaffney, SC Full-time Full-time $13 - $17 an hour $13 - $17 an hour 19 hours ago 19 hours ago 19 hours ago Customer Service Representative Food Lion is a leading global flexible packaging company with comprehensive product offerings.
We are guided in our work by four core values that are the basis for our success:
Integrity, Intensity, Innovation, and Involvement.
We bring brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation.
Our expertise is rooted in shared core values grown from the heritage of our small businesses and strategic acquisitions.
Collectively, we are stronger and more responsive, with a broader geographic footprint.
Together, we are Food Lion, the trusted leader in global change in business process and practice.
We are growing and have multiple openings within our Customer Service group at our corporate headquarters in Gaffney, SC.
Our Customer Service representatives are the face of our company and play a critical role in delivering our culture of service to our customers, team members and customers.
The ideal candidate will have a strong background in customer service, be organized with great time management skills and self-motivated.
The successful candidate will need to be able to provide the highest level of customer service and representation as we work together to deliver our customers' solutions.
Benefits:
Medical/Dental/Life insurance/ Short term disability 401(k) plan with company match Paid Time Off Paid Holidays Employee Appreciation Program - holiday meals, bonuses, gifts & discounts Growth & development opportunities - paid training - no one left behind.
Company computer with internet access & phone calls.
Essential Duties:
Greet customers in a friendly manner while providing world class customer service.
Ask customers about products, answer questions about products - all products are unique so different answers will help customers when they need it.
Answer incoming calls or transfer calls to correct department as needed.
Process orders accurately each day within the time frame given (days 40 - 60).
Must be able to do this on both incoming & outgoing calls (outgoing to customers & inbound to sales).
Must be able to do this on both days 40 - 60.
Meet or exceed sales goals on a daily basis on both calls & emails.
Must give sales updates outbound every day also.
Must be able to give daily sales update outbound every day also.
Meet or exceed weekly close goals on both outbound & inventory calls.
Must give weekly close update outbound every day also.
Must be able to meet or exceed weekly close goal on both outbound & inventory calls.
Maintain cleanliness of outbound calls & emails throughout the day.
This includes picking up all assigned debris from caller seats & corners after each call.
Must do this on both days 40 - 60.
Be willing to drive 30 minutes each way to an undisclosed location for an overnight assignment.
Must be willing to drive 30 minutes each way to an undisclosed location for an overnight assignment.
Job Type:
Full-time Salary:
$13.
00 - $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift:
Evening shift Morning shift Weekly day range:
Every weekend Monday to Friday Rotating weekends
Experience:
Retail sales:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are guided in our work by four core values that are the basis for our success:
Integrity, Intensity, Innovation, and Involvement.
We bring brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation.
Our expertise is rooted in shared core values grown from the heritage of our small businesses and strategic acquisitions.
Collectively, we are stronger and more responsive, with a broader geographic footprint.
Together, we are Food Lion, the trusted leader in global change in business process and practice.
We are growing and have multiple openings within our Customer Service group at our corporate headquarters in Gaffney, SC.
Our Customer Service representatives are the face of our company and play a critical role in delivering our culture of service to our customers, team members and customers.
The ideal candidate will have a strong background in customer service, be organized with great time management skills and self-motivated.
The successful candidate will need to be able to provide the highest level of customer service and representation as we work together to deliver our customers' solutions.
Benefits:
Medical/Dental/Life insurance/ Short term disability 401(k) plan with company match Paid Time Off Paid Holidays Employee Appreciation Program - holiday meals, bonuses, gifts & discounts Growth & development opportunities - paid training - no one left behind.
Company computer with internet access & phone calls.
Essential Duties:
Greet customers in a friendly manner while providing world class customer service.
Ask customers about products, answer questions about products - all products are unique so different answers will help customers when they need it.
Answer incoming calls or transfer calls to correct department as needed.
Process orders accurately each day within the time frame given (days 40 - 60).
Must be able to do this on both incoming & outgoing calls (outgoing to customers & inbound to sales).
Must be able to do this on both days 40 - 60.
Meet or exceed sales goals on a daily basis on both calls & emails.
Must give sales updates outbound every day also.
Must be able to give daily sales update outbound every day also.
Meet or exceed weekly close goals on both outbound & inventory calls.
Must give weekly close update outbound every day also.
Must be able to meet or exceed weekly close goal on both outbound & inventory calls.
Maintain cleanliness of outbound calls & emails throughout the day.
This includes picking up all assigned debris from caller seats & corners after each call.
Must do this on both days 40 - 60.
Be willing to drive 30 minutes each way to an undisclosed location for an overnight assignment.
Must be willing to drive 30 minutes each way to an undisclosed location for an overnight assignment.
Job Type:
Full-time Salary:
$13.
00 - $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift:
Evening shift Morning shift Weekly day range:
Every weekend Monday to Friday Rotating weekends
Experience:
Retail sales:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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